OmniTouch Contact Center Standard Edition
一个可伸缩的 and reliable contact center solution for up to 7,000 agents.
The ideal solution for companies with contact centers that are mainly driven by inbound voice interactions, the Alcatel-Lucent OmniTouch Contact Center (CC) addresses installations of all types and sizes, 容量从小到大.
OmniTouch CC Standard Edition offers an embedded call distribution solution with Alcatel-Lucent OmniPCX Enterprise for lower TCO and ultimate reliability. Advanced supervision and agent desktop capabilities can be delivered from additional virtual 机器.
Highlights
- Route, monitor and manage inbound voice interactions for customer welcome and contact center
- Adapt your call routing strategy in minutes using the patented WYSIWYG interface
- Enjoy reliable call distribution, supervision and agent desktop capabilities
Features
- 5 to 2,单个节点上有800个代理, up to 7,000 agents in a multi-nodal OmniPCX Enterprise configuration
- 远程代理设施
- Branch survivability for inbound with Passive Communication Server
- Prioritized ‘skill mapping’ routes calls according to best available resources
- Advanced queuing with embedded voice announcements
- Integration with compliant business applications, messaging services and LDAP directories
Benefits
Models
CC监督: Real-time configuration, monitoring and reporting module.
CC分布: Automatic call distribution module.
CC代理: Desktop application module for agents.
支持文档
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OmniTouch Contact Center Standard Edition
下载OmniTouch Contact Center Standard Edition is the scalable and reliable contact center to support your interactions with existing and potential customers.
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OmniTouch Contact Center Standard Edition
下载一个可伸缩的 and reliable contact center solution for up to 5000 agents
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